All Systems Operational

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Maxihost publishes on this page the latest information on availability of its services. Sign up to receive information via email or SMS about intermittency or unavailability. We will also tell you about future scheduled maintenance on our infrastructure.

Cloud Computing ? Operational
Corporate Network ? Operational
Gaming Network ? Operational
Datacenter SP-01 ? Operational
Datacenter MH-01 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2017

No incidents reported today.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017
Completed - The scheduled maintenance has been completed.
Jun 10, 19:26 BRT
Update - O circuito "A" foi re-estabelecido e o novo UPS acoplado com sucesso. Este circuito está protegido por UPS e banco de baterias e não existe novas paradas programadas. Nossa equipe continuará monitorando este circuito ativamente pelas próximas horas e um relatório de incidente e sobre esta manutenção será enviado posteriormente.

Circuit "A" has been re-established and the new UPS successfully installed. This circuit is protected by UPS and bank of batteries and there are no new scheduled stops. Our team will continue to actively monitor this circuit for the next few hours and an incident report will be sent later.
Jun 10, 19:09 BRT
Update - Ocorreu um atraso para inicio da manutenção. Foi iniciada neste momento. A linha "A" está em manutenção emergencial. Previsão de recuperação até 19:20 (GMT -3:00).

There was a delay to start the maintenance. It started right now. Line "A" is in emergency maintenance. Recovery forecast is 7:20PM (GMT -3: 00).
Jun 10, 18:51 BRT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:00 BRT
Scheduled - A Maxihost informa que nesta sexta feira, 09/06/2017 as 15:07 (GMT -3:00), durante a rotina de testes semanal de transferência de carga da concessionária de energia para o grupo gerador, o UPS que alimenta a linha A do Datacenter MH-1 sofreu sobretensão e entrou em shutdown automaticamente. O trabalho de investigação e recuperação se iniciou imediatamente e as 16:06 (GMT -3:00) a linha A foi colocada em modo bypass manual. Com isto, todos os serviços conectados na linha A passaram a operar sem proteção de UPS, conectados diretamente à concessionária de energia e protegidos por geradores.

Desde o incidente, nossa equipe de engenharia em conjunto com o fabricante trabalharam com o objetivo de restabelecer a linha afetada para que volte a operar com proteção de UPS o mais rápido possível. Um novo equipamento foi entregue na manhã deste sábado e está pronto para ser colocado em operação. Nossa equipe iniciará o desligamento da linha A as 18hs deste sábado para que o acoplamento do novo UPS seja efetuado. A previsão é de que esta linha fique indisponível por aproximadamente 30 minutos.

Informamos que todos os serviços conectados à linha B não foram afetados e não sofrerá qualquer tipo de interrupção durante a manutenção programada. A linha B opera normalmente protegida por UPS e grupo gerador.

Reafirmamos nosso compromisso em empenhar o máximo esforço para que todos os serviços sejam impactados pelo menor tempo possível.

Nossa equipe de operações está a disposição para maiores esclarecimentos.
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Maxihost reports that this Friday, 06/09/2017 at 3:07PM (GMT -3: 00), during the weekly utility load test routine of generators, the UPS that feeds the line A at MH-1 Datacenter has suffered over voltage and shutdown automatically. Investigation and recovery work commenced immediately and at 4:06PM (GMT -3: 00) line A was put into manual bypass mode. With this, all services connected in line A started to operate without UPS protection, connected directly to the electrical power company and protected by generators.

Since the incident, our engineering team together with the manufacturer have worked to re-establish the affected line to re-operate with UPS protection as soon as possible. New equipment was delivered this Saturday morning and is ready to be commissioned. Our team will start the disconnection of line A at 6:00PM of this Saturday so that the installation of the new UPS is done. The line is expected to be unavailable for approximately 30 minutes.

Please be advised that all services connected to line B have not been affected and will not suffer any interruption during scheduled maintenance. Line B operates normally protected by UPS and generator set.

We reaffirm our commitment to make every effort to ensure that all services are impacted for the shortest possible time.

Our operations team is available for further clarification.
Jun 10, 17:05 BRT
Jun 9, 2017
Resolved - This incident has been resolved.
Jun 9, 16:34 BRT
Monitoring - Nossa equipe realizou um ajuste no Datacenter, deixando o nobreak com problema em modo bypass até que os técnicos resolvam a falha no equipamento. Neste momento, 90% da estrutura está normalizada.
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Our team has made an adjustment, leaving the nobreak with problem in bypass mode until the technicians resolve the fault in this equipment. Right now, 90% of the structure is normalized.
Jun 9, 16:15 BRT
Identified - Identificamos uma falha em um dos circuitos de energia em nosso Datacenter MH-01, causada por um problema em um dos nobreaks, afetando alguns racks. Nossa equipe está trabalhando para normalizar toda a estrutura o mais rápido possível.
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We have identified a fault in one of the electric power circuits in our Datacenter MH-01, caused by a problem in one specific nobreak, affecting some racks. We are working to normalize as soon as possible.
Jun 9, 15:48 BRT